Excellent value and easy to renew.
Specialist Park Home Insurance protecting your residential home against flood, storm, and fire risks. Includes new for old contents replacement and property owners' liability as standard.
We cover the full cost to replace your contents as new, rather than just paying their current market value.
Cover for accidental loss or damage to your property in the UK, and up to 90 days elsewhere in the world.
If damage makes your home uninhabitable, we cover the cost of temporary accommodation while repairs are made.
We provide financial support of up to £100,000 per claim to help you and your resident family protect your legal rights.
We include cover for your legal liability as the owner of the park home and its land up to a limit of £5 million.
No complicated forms to fill in. Simply call our team directly and we can process your claim over the phone.
Need to manage your policy, add a new one or make changes?
Use our customer portal.
Mark Bates Ltd is built on a commitment to exceptional customer service, a supportive people-first culture, and a drive to offer innovative, customer-focused insurance products that stand out from the rest.
More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!
Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.
Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.
Independent reviews collected by Trustpilot.
Excellent value and easy to renew.
So easy to review online and the provide access to carers training. Reminder sent well in advance to allow time to shop around. Great products well explained.
Knowing i am insured is a load off my mind .Should i break down or scooter stolen covered for anything that may happen.Great thing also for me no worries paying ,just a direct debit each month ,then forget about till next year .Great !
I have insured 3 of my scooters i also now insured my home.
Over the years ALL of the people l have spoken to have been so helpful and very professional.l have recommend Mark Bates every time and when l say who l'm with my clients are very impressed as they know Mark Bates to be very good.
They are very helpful and caring
The people at the company are very friendly, helpful and giving full attention.
The staff were very helpful.
Quick and easy.
Very polite. professional staff
It was really easy to sign up.
They was very helpful in every way.
Because the whole transaction took only a few minutes.
I found this company to be honest, reliable, and helpful. A pleasure to-do business with.
Good have insurance on my mobility scooter. It cost a lot of money to buy so it’s great to know I’m covered if anything should happen and it is a great price to insure.
I have been a custermer with mark bates and I would not deal with any one else he has always helped me when I need him great company I would not deal with any one else great company always there when I need him he has helped me many times great company to deal with always
First experience with the company,so can’t comment as yet.
Always helpful , and good advice
Quick and easy to take out my insurance, very helpful with my queries
prompt and efficient service
Pay in full by debit or credit card, cheque, postal order or bank transfer (BACS). To pay monthly, call one of our advisers.
To make a claim, call our claims helpline on 01476 514471 or email us at claims@markbatesltd.com and we will take care of the rest. We fully appreciate that it is essential to resolve a claim efficiently and effectively.
For Park Home and Contents there is a £50 excess on each and every claim, increasing to £500 in respect of subsidence, heave and landslip. For Personal Possessions there is a £100 excess on each and every claim. For more information please see our policy wording.
Valuables are classed as jewellery, watches, gold, silver, precious metals, gemstones, furs, pictures, curios and other works of art and stamp, coin and medal collections.
No, this is only available in addition to the Park Home and Contents cover.
Yes, accidental damage is automatically included.
Standard home insurance typically covers brick and mortar properties. Park homes require specialist cover because they are constructed differently, using materials like timber frames and pre-fabricated panels. Our policy is designed to address these specific needs, covering risks that standard insurers exclude, such as:
Yes. In law, park homes are mobile homes and fall under the Mobile Homes Act 1983. They differ from other mobile homes in size and in how they're moved. Being classed as mobile doesn't mean your home has to move, only that it can.
Yes, the policy covers loss or damage caused by a wide range of standard perils, including fire, theft, storm, and flood. However storm or flood damage to gates, fences and hedges isn't covered.
If your home becomes uninhabitable following insured damage, the policy includes cover for temporary accommodation.
You are covered for temporary absences, but if your park home is unoccupied for more than 30 consecutive days, certain standard perils will not apply
Yes, the policy includes Family Legal Protection. This provides financial support up to £100,000 per claim to help you and your family protect your legal rights. It also covers your legal liability as the owner of the park home and its land.
Yes, the basis of settlement for contents is the full replacement cost of replacing all items as new.
It is vital to choose the correct insurance based on how you use your home:
Park Home Insurance: For residential homes where you live year-round. This covers you for permanent residency, including alternative accommodation if your home becomes uninhabitable.
Static Caravan Insurance: For holiday homes used for short breaks. These policies often have restrictions on how long the property can be occupied continuously.
Our policy is specifically designed for residential park homes located on licensed sites.