Carers, now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Rated Excellent
TrustScore4.823,175 reviews on Trustpilot
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

What our customers say

Independent reviews collected by Trustpilot.

Excellent value and easy to renew.

RRaymond Bridges
Nov 4, 2026

So easy to review online and the provide access to carers training. Reminder sent well in advance to allow time to shop around. Great products well explained.

AAlexandra Delonnette
Nov 4, 2026

Knowing i am insured is a load off my mind .Should i break down or scooter stolen covered for anything that may happen.Great thing also for me no worries paying ,just a direct debit each month ,then forget about till next year .Great !

MMr. Brian Fieldhouse
Nov 4, 2026

I have insured 3 of my scooters i also now insured my home.

CCaroline
Nov 4, 2026

Over the years ALL of the people l have spoken to have been so helpful and very professional.l have recommend Mark Bates every time and when l say who l'm with my clients are very impressed as they know Mark Bates to be very good.

MMrs Rich
Nov 4, 2026

They are very helpful and caring

SSandrajune Howard
Nov 4, 2026

The people at the company are very friendly, helpful and giving full attention.

MMr Thakrar
Nov 4, 2026

The staff were very helpful.

JJill Spendelow
Nov 4, 2026

Quick and easy.

DDavid
Nov 4, 2026

Very polite. professional staff

AAnother happy customer
Nov 4, 2026

It was really easy to sign up.

SSue Peacock
Nov 4, 2026

They was very helpful in every way.

CCustomer
Nov 4, 2026

Because the whole transaction took only a few minutes.

MMr Malcolm Wilson
Nov 4, 2026

I found this company to be honest, reliable, and helpful. A pleasure to-do business with.

MMr Colin Burford
Nov 4, 2026

Good have insurance on my mobility scooter. It cost a lot of money to buy so it’s great to know I’m covered if anything should happen and it is a great price to insure.

SSharon Goucher
Nov 4, 2026

I have been a custermer with mark bates and I would not deal with any one else he has always helped me when I need him great company I would not deal with any one else great company always there when I need him he has helped me many times great company to deal with always

PPatrick foad
Nov 4, 2026

First experience with the company,so can’t comment as yet.

DDonald Alexander Urquhart
Nov 4, 2026

Always helpful , and good advice

MMr Ian Taylor
Nov 4, 2026

Quick and easy to take out my insurance, very helpful with my queries

PPaula
Nov 4, 2026

prompt and efficient service

MMr Clews
Nov 4, 2026