Excellent value and easy to renew.
Cover for people who rely on a manual wheelchair to get around. If you've fitted a powered add-on, you'll need our Powered Add-On Insurance instead.
Specialist 24/7 breakdown recovery to get you, your equipment and an attendant home if you're stranded.
Repair of your pride and joy following an accident, theft or vandalism so you will be up and about in no time.
There's no excess to pay on a claim, whoever is at fault.
Covering claims against you if you have accidentally injured someone or damaged their property.
You’ll never stop moving with the hire equipment needed to keep you independent whilst yours is being repaired.
You won’t get left behind. If your product is less than two years old we’ll replace it with a new version if it is beyond repair.
Need to manage your policy, add a new one or make changes?
Use our customer portal.
We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.
More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!
Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.
Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.
Independent reviews collected by Trustpilot.
Excellent value and easy to renew.
So easy to review online and the provide access to carers training. Reminder sent well in advance to allow time to shop around. Great products well explained.
Knowing i am insured is a load off my mind .Should i break down or scooter stolen covered for anything that may happen.Great thing also for me no worries paying ,just a direct debit each month ,then forget about till next year .Great !
I have insured 3 of my scooters i also now insured my home.
Over the years ALL of the people l have spoken to have been so helpful and very professional.l have recommend Mark Bates every time and when l say who l'm with my clients are very impressed as they know Mark Bates to be very good.
They are very helpful and caring
The people at the company are very friendly, helpful and giving full attention.
The staff were very helpful.
Quick and easy.
Very polite. professional staff
It was really easy to sign up.
They was very helpful in every way.
Because the whole transaction took only a few minutes.
I found this company to be honest, reliable, and helpful. A pleasure to-do business with.
Good have insurance on my mobility scooter. It cost a lot of money to buy so it’s great to know I’m covered if anything should happen and it is a great price to insure.
I have been a custermer with mark bates and I would not deal with any one else he has always helped me when I need him great company I would not deal with any one else great company always there when I need him he has helped me many times great company to deal with always
First experience with the company,so can’t comment as yet.
Always helpful , and good advice
Quick and easy to take out my insurance, very helpful with my queries
prompt and efficient service
You can either ring our 24/7 national breakdown recovery number or we will reimburse your taxi fare home (terms and conditions apply).
Yes. If you damage property or injure someone when using your wheelchair and they claim against you, you're covered up to £2 million public liability.
Unfortunately our Manual Wheelchair Insurance doesn’t cover you for sporting activities.
Provided you store your equipment as advised in our policy wording, our geographical coverage includes anywhere in the UK. We also offer 90 days worldwide cover (terms and conditions apply).
The monthly direct debit facility is only available for products valued more than £3,000. There is a £10 administration charge included within your monthly instalments.
You'll need our Powered Add-On Insurance instead.
Unfortunately, we are unable to provide cover for multiple users of the equipment.