Excellent value and easy to renew.
Independent Living With Mark Bates Ltd
Specialists since 1994
Mark Bates Ltd is proud to be an award winning, family run business, that has built its foundations on looking after customers and providing unparalleled levels of service.
More than 25 years ago, we began with Mobility Scooter and Powerchair insurance, a policy which is still one of the most popular purchases, but is now supported by a range of options. Each cover is meticulously designed to provide the most comprehensive cover available, giving total peace of mind and supported from start to finish at our head office in Grantham, Lincolnshire.
Supporting Your Independence
Personal Care Assistants
Our Personal Care Assistant policy, often called carer insurance or PA insurance, is for people who work as a self-employed carer. It includes public liability, personal accident and income protection
Home Employement Insurance
We have been protecting and supporting individual employers for more than a decade. The policy we offer goes by many names including Carer Employment Insurance, Direct Payments Carer Insurance or simply Direct Payments Insurance.
You may receive Direct Payments, have a Health Budget or be funding a PA yourself. Whatever you need Employer Indemnity Insurance for we’ve got you covered.
Independent Living Group
As part of our continued support of individual employers and those people that help them, we have partnered with the Independent Living Group (ILG). ILG aims to bring together like-minded individuals to offer not only employment guidance and peer support, but a haven for people to share their experiences and interact with others.
ILG Support
It doesn’t matter what type of independent living insurance you are looking for, with every policy we offer you’ll receive proactive employment support. ILG offers employment advice and legal support tailored around the specific needs of individual employers of Personal Assistants.
Mobility Equipment
We offer a wide range of policies to protect almost all the mobility equipment you may require to live independently. From mobility scooters and powerchairs to manual wheelchairs and in-home equipment, we cover most of the equipment you rely on.
Our Values
Customer Excellence
We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.
People-First Culture
We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.
Be Different
We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.
What our customers say
Independent reviews collected by Trustpilot.
So easy to review online and the provide access to carers training. Reminder sent well in advance to allow time to shop around. Great products well explained.
Knowing i am insured is a load off my mind .Should i break down or scooter stolen covered for anything that may happen.Great thing also for me no worries paying ,just a direct debit each month ,then forget about till next year .Great !
I have insured 3 of my scooters i also now insured my home.
Over the years ALL of the people l have spoken to have been so helpful and very professional.l have recommend Mark Bates every time and when l say who l'm with my clients are very impressed as they know Mark Bates to be very good.
They are very helpful and caring
The people at the company are very friendly, helpful and giving full attention.
The staff were very helpful.
Quick and easy.
Very polite. professional staff
It was really easy to sign up.
They was very helpful in every way.
Because the whole transaction took only a few minutes.
I found this company to be honest, reliable, and helpful. A pleasure to-do business with.
Good have insurance on my mobility scooter. It cost a lot of money to buy so it’s great to know I’m covered if anything should happen and it is a great price to insure.
I have been a custermer with mark bates and I would not deal with any one else he has always helped me when I need him great company I would not deal with any one else great company always there when I need him he has helped me many times great company to deal with always
First experience with the company,so can’t comment as yet.
Always helpful , and good advice
Quick and easy to take out my insurance, very helpful with my queries
prompt and efficient service