Independent Living With Mark Bates Ltd

More Than 25 Years Experience

Mark Bates Ltd is proud to be an award winning, family run business, that has built its foundations on looking after customers and providing unparalleled levels of service. 

More than 25 years ago, we began with Mobility Scooter and Powerchair insurance, a policy which is still one of the most popular purchases, but is now supported by a range of options. Each cover is meticulously designed to provide the most comprehensive cover available, giving total peace of mind and supported from start to finish at our head office in Grantham, Lincolnshire.

Supporting Your Independence

Personal Care Assistants

Our PCA policy offers protection for individuals working as a self-employed Personal Assistant and is often referred to as Carer Insurance or PA Insurance. In contrast to our Home Employment policy, this is offered to individuals that work as a Carer and a self-employed basis and isn’t appropriate for those employing someone. This protects the self-employed PA for Public Liability, Legal Expense, Personal Accidents and much more.

Direct Payments Insurance

We have been protecting and supporting individual employers for more than a decade. The policy we offer goes by many names including Carer Employment Insurance, Direct Payments Carer Insurance or simply Direct Payments Insurance.

You may receive Direct Payments, have a Health Budget or be funding a PA yourself. Whatever you need Employer Indemnity Insurance for we’ve got you covered.

Independent Living Group

As part of our continued support of individual employers and those people that help them, we have created the Independent Living Group (ILG). The ILG aims to bring together like-minded individuals to offer not only employment guidance and peer support, but a haven for people to share their experiences and interact with others.

ILG Support

It doesn’t matter what type of independent living insurance you are looking for, with every policy we offer you’ll receive proactive employment support. ILG offers employment advice and legal support tailored around the specific needs of individual employers of Personal Assistants.

Mobility Equipment

We offer a wide range of policies to protect almost all the mobility equipment you may require to live independently. From mobility scooter and powerchairs, to manual wheelchairs and also your accompanying in-home needs — we cover it all!

Our Values

Customer Excellence

We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.

People-First Culture

We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.

Be Different

We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.

Welcome To The Premier Club

As a very special thank you, all of our policy holders receive free access to the Premier Club Rewards, meaning huge savings on the biggest brands both on the high street and online as well as some great days out.

R Boyd
Good policy , very useful and works well when needed. Highly recommend it.
Aug 30, 2026
Peter
The scooter was easy to control and the battery mileage meant I only had to top up the charge once
Aug 30, 2026
Margaret Foreman
Very pleasant tele sales , very patient as I had queries , and asked if she’d confirm details with husband , all good and renewed insurance.
Aug 30, 2026
Stephanie Johnson
Excellent service and brilliant customer service.
Aug 30, 2026
Giampiero
True and helpful
Aug 30, 2026
carla clarke
Easy renewal great price
Aug 30, 2026
Susan
Very helpful and friendly service.
Aug 30, 2026
Sue pickwell
Professional easy to set up and pay
Aug 29, 2026
Ahmed Omer
Professional service
Aug 29, 2026
Margaret
Quick and easy to navigate for insuring my mobility scooter in
Aug 29, 2026
Susan
Very efficient way to set up insurance by telephone. Helpful person took me through whole procedure.
Aug 29, 2026
Shirley
Posted renewal using envelope provided, good quick return of policy, thank you.
Aug 29, 2026
Rebecca King
Friendly professional and helpful throughout our conversation
Aug 29, 2026
MRSELAINETHOMPSON
Every time every thing goes very smoothly excellent service
Aug 29, 2026
Ann Lomas
Very helpful
Aug 29, 2026
David Smitham
Gave advanced warning of expired insurance date. Easy to complete the insurance form. Thank you.
Aug 29, 2026
Debra
Just taken a policy with mark bates I found them very helpful & accommodating to my needs
Aug 29, 2026
Pauline Davies
The man delivering was happy to lift the box into the hall.o
Aug 29, 2026
Lily
Always very professional efficient service from Reece
Aug 29, 2026
GEORGE NIXON
Great company Mark Bates Ltd is a fantastic insurance company i hope yous do insurance for my car soon enough. All my policies are with this company . Great prices 👏 fast service
Aug 29, 2026