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Independent Living With Mark Bates Ltd

More Than 25 Years Experience

Mark Bates Ltd is proud to be an award winning, family run business, that has built its foundations on looking after customers and providing unparalleled levels of service. 

More than 25 years ago, we began with Mobility Scooter and Powerchair insurance, a policy which is still one of the most popular purchases, but is now supported by a range of options. Each cover is meticulously designed to provide the most comprehensive cover available, giving total peace of mind and supported from start to finish at our head office in Grantham, Lincolnshire.

Supporting Your Independence

Personal Care Assistants

Our PCA policy offers protection for individuals working as a self-employed Personal Assistant and is often referred to as Carer Insurance or PA Insurance. In contrast to our Home Employment policy, this is offered to individuals that work as a Carer and a self-employed basis and isn’t appropriate for those employing someone. This protects the self-employed PA for Public Liability, Legal Expense, Personal Accidents and much more.

Direct Payments Insurance

We have been protecting and supporting individual employers for more than a decade. The policy we offer goes by many names including Carer Employment Insurance, Direct Payments Carer Insurance or simply Direct Payments Insurance.

You may receive Direct Payments, have a Health Budget or be funding a PA yourself. Whatever you need Employer Indemnity Insurance for we’ve got you covered.

Independent Living Group

As part of our continued support of individual employers and those people that help them, we have created the Independent Living Group (ILG). The ILG aims to bring together like-minded individuals to offer not only employment guidance and peer support, but a haven for people to share their experiences and interact with others.

ILG Support

It doesn’t matter what type of independent living insurance you are looking for, with every policy we offer you’ll receive proactive employment support. ILG offers employment advice and legal support tailored around the specific needs of individual employers of Personal Assistants.

Mobility Equipment

We offer a wide range of policies to protect almost all the mobility equipment you may require to live independently. From mobility scooter and powerchairs, to manual wheelchairs and also your accompanying in-home needs — we cover it all!

Our Values

Customer Excellence

We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.

People-First Culture

We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.

Be Different

We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.

Welcome To The Premier Club

As a very special thank you, all of our policy holders receive free access to the Premier Club Rewards, meaning huge savings on the biggest brands both on the high street and online as well as some great days out.

Kerrie Brewer
Great company to be insured with, always helpful and very knowledgeable and professional.
Jul 7, 2026
Miss Emma Poskitt
Quick response to phone call. Very helpful member of staff with clear and concise communication. Insurance set up in a matter of 5 minutes. Which was the same length of time I'd been on hold to a previous company. Glad I decided to hang up and try Mark Bates instead.
Jul 7, 2026
sandra
Good insurance cover which meets my needs. Easy to use online. Professional and courteous.
Jul 7, 2026
Mrs Joanna Czaplinska
Very good service with reasonable prices.
Jul 7, 2026
John Garratt
The lady who phoned me up explained the difference between polices . very polite . not in a rush.because I am a old man.so no complaints.just say thanks to lady and all your team
Jul 7, 2026
Mr H Reynolds
I renewed my insurance on my mobility Scoota on-line. It was quick and very easy to use and presented no problems for me - I am just 80 and not a technical wizard. Well done Mark Bates Ltd
Jul 7, 2026
Michael Brisland
Good spot on service
Jul 7, 2026
Catherine Walker
Prompt cost effective insurance for my mobility scooter.
Jul 7, 2026
Mr Kizenga
The product was exactly as described on their website and the delivery on the exactly Day and time.
Jul 7, 2026
Mrs Patricia Wall
Excellent customer service and very helpful
Jul 7, 2026
Mrs Barbara Lakes
Very helpful and pleasant and quick to deal with my insurance thank you
Jul 7, 2026
Peter Everson
Easy to deal with
Jul 7, 2026
Mary
Excellent company
Jul 7, 2026
J L Bernard
Helpful staff able to answer any questions I had and replied quickly
Jul 7, 2026
Paul Whiteley
We have been very happy to deal with Mark Bates and have been with you a few years now.As usual very fantastic service with your staff.I can not praise you any higher and let you know we will be staying with you.
Jul 7, 2026
Joan Williams
I can highly recommend Mark Bates ... I insured my mobility scooter with them recently for the second year and was given a very competitive price.
Jul 6, 2026
Mr Shorney
Very informative and pleasant contact
Jul 6, 2026
customer
great customer serevice
Jul 6, 2026
IanMitchinson
The process was easy. I'm happy with the policy.
Jul 6, 2026
Andrew
Good communication Paperwork arrived promptly by post
Jul 6, 2026