Our Mission

Our Vision

Our Vision is to become known for delivering valuable, innovative insurance products supported by first class customer service.

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Introducing Mini mark to give you an overview of our wonderful business here at Mark Bates Ltd. Learn about what makes us different from other insurance companies and what that means for you.

Our Values

Customer Excellence

We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.

People-First Culture

We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.

Be Different

We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.

R Boyd
Good policy , very useful and works well when needed. Highly recommend it.
Aug 30, 2026
Peter
The scooter was easy to control and the battery mileage meant I only had to top up the charge once
Aug 30, 2026
Margaret Foreman
Very pleasant tele sales , very patient as I had queries , and asked if she’d confirm details with husband , all good and renewed insurance.
Aug 30, 2026
Stephanie Johnson
Excellent service and brilliant customer service.
Aug 30, 2026
Giampiero
True and helpful
Aug 30, 2026
carla clarke
Easy renewal great price
Aug 30, 2026
Susan
Very helpful and friendly service.
Aug 30, 2026
Sue pickwell
Professional easy to set up and pay
Aug 29, 2026
Ahmed Omer
Professional service
Aug 29, 2026
Margaret
Quick and easy to navigate for insuring my mobility scooter in
Aug 29, 2026
Susan
Very efficient way to set up insurance by telephone. Helpful person took me through whole procedure.
Aug 29, 2026
Shirley
Posted renewal using envelope provided, good quick return of policy, thank you.
Aug 29, 2026
Rebecca King
Friendly professional and helpful throughout our conversation
Aug 29, 2026
MRSELAINETHOMPSON
Every time every thing goes very smoothly excellent service
Aug 29, 2026
Ann Lomas
Very helpful
Aug 29, 2026
David Smitham
Gave advanced warning of expired insurance date. Easy to complete the insurance form. Thank you.
Aug 29, 2026
Debra
Just taken a policy with mark bates I found them very helpful & accommodating to my needs
Aug 29, 2026
Pauline Davies
The man delivering was happy to lift the box into the hall.o
Aug 29, 2026
Lily
Always very professional efficient service from Reece
Aug 29, 2026
GEORGE NIXON
Great company Mark Bates Ltd is a fantastic insurance company i hope yous do insurance for my car soon enough. All my policies are with this company . Great prices 👏 fast service
Aug 29, 2026