Excellent value and easy to renew.
Our Mission
Our Vision
Our vision is to become known for delivering valuable, innovative insurance products supported by first class customer service.
Watch our short video for an overview of Mark Bates Ltd and what makes us different.
Our Values
Customer Excellence
We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.
People-First Culture
We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.
Be Different
We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.
What our customers say
Independent reviews collected by Trustpilot.
So easy to review online and the provide access to carers training. Reminder sent well in advance to allow time to shop around. Great products well explained.
Knowing i am insured is a load off my mind .Should i break down or scooter stolen covered for anything that may happen.Great thing also for me no worries paying ,just a direct debit each month ,then forget about till next year .Great !
I have insured 3 of my scooters i also now insured my home.
Over the years ALL of the people l have spoken to have been so helpful and very professional.l have recommend Mark Bates every time and when l say who l'm with my clients are very impressed as they know Mark Bates to be very good.
They are very helpful and caring
The people at the company are very friendly, helpful and giving full attention.
The staff were very helpful.
Quick and easy.
Very polite. professional staff
It was really easy to sign up.
They was very helpful in every way.
Because the whole transaction took only a few minutes.
I found this company to be honest, reliable, and helpful. A pleasure to-do business with.
Good have insurance on my mobility scooter. It cost a lot of money to buy so it’s great to know I’m covered if anything should happen and it is a great price to insure.
I have been a custermer with mark bates and I would not deal with any one else he has always helped me when I need him great company I would not deal with any one else great company always there when I need him he has helped me many times great company to deal with always
First experience with the company,so can’t comment as yet.
Always helpful , and good advice
Quick and easy to take out my insurance, very helpful with my queries
prompt and efficient service