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Home Emergency

Put protection in place for help with domestic emergencies
Get a quote
Or call 01476 513781
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20,412 Reviews

You will need to combine this with our Home Insurance for all around protection for your buildings and contents.

Heating System Breakdown

Repair of your boiler or main heating system including parts, call out and labour.

Plumbing and Drainage

A range of covers to keep the water flowing including unblocking frozen pipes and fixing brozen toilet systems.

Power Supply

We’ll get you reconnected as soon as possible if your electricity or gas supply is affected.

Home Security

Doors, locks and windows repaired to make sure your home is secure including repairs needs after a forced entry and loss of keys.

Alternative Accommodation

If it’s unsafe or uncomfortable to stay at home your costs will be reimbursed.

Vermin infestation

Removal of vermin infesting your home by trained prefessionals.

Manage all of your insurance with Insura App?
Insura App, the ultimate insurance management application. With our app, you can easily manage all of your insurance policies, documents and key dates in one place.
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Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a Question?

Get in contact with on of our UK based customer service advisors.

Customer service is our priority.

Janet SISSONS
Not had to use them yet but it's good to know you have peace of mind staff always pleasant on the telephone
Jul 7, 2026
Michael
I found it very easy to insure my scooter and at a very good price, what more could I ask for.
Jul 7, 2026
Kerrie Brewer
Great company to be insured with, always helpful and very knowledgeable and professional.
Jul 7, 2026
Miss Emma Poskitt
Quick response to phone call. Very helpful member of staff with clear and concise communication. Insurance set up in a matter of 5 minutes. Which was the same length of time I'd been on hold to a previous company. Glad I decided to hang up and try Mark Bates instead.
Jul 7, 2026
sandra
Good insurance cover which meets my needs. Easy to use online. Professional and courteous.
Jul 7, 2026
Mrs Joanna Czaplinska
Very good service with reasonable prices.
Jul 7, 2026
John Garratt
The lady who phoned me up explained the difference between polices . very polite . not in a rush.because I am a old man.so no complaints.just say thanks to lady and all your team
Jul 7, 2026
Mr H Reynolds
I renewed my insurance on my mobility Scoota on-line. It was quick and very easy to use and presented no problems for me - I am just 80 and not a technical wizard. Well done Mark Bates Ltd
Jul 7, 2026
Michael Brisland
Good spot on service
Jul 7, 2026
Catherine Walker
Prompt cost effective insurance for my mobility scooter.
Jul 7, 2026
Mr Kizenga
The product was exactly as described on their website and the delivery on the exactly Day and time.
Jul 7, 2026
Mrs Patricia Wall
Excellent customer service and very helpful
Jul 7, 2026
Mrs Barbara Lakes
Very helpful and pleasant and quick to deal with my insurance thank you
Jul 7, 2026
Peter Everson
Easy to deal with
Jul 7, 2026
Mary
Excellent company
Jul 7, 2026
J L Bernard
Helpful staff able to answer any questions I had and replied quickly
Jul 7, 2026
Paul Whiteley
We have been very happy to deal with Mark Bates and have been with you a few years now.As usual very fantastic service with your staff.I can not praise you any higher and let you know we will be staying with you.
Jul 7, 2026
Joan Williams
I can highly recommend Mark Bates ... I insured my mobility scooter with them recently for the second year and was given a very competitive price.
Jul 6, 2026
Mr Shorney
Very informative and pleasant contact
Jul 6, 2026
customer
great customer serevice
Jul 6, 2026